Return, Refund, Cancellation and Shipping policies:-
We offer return and refund on the Products and Services ordered on the Website which are subject to further terms and conditions as detailed in the return, refund, cancellation, and shipping charges policy. Once the refund has been initiated for eligible returns as mentioned above, the amount is expected to reflect in your account as per the following timelines:
1. Aajpharmacy wallet: under 36hrs
2. NEFT: within 5 business days.
3. Online refund: 5-10 business days post refund initiation subject to the RBI Guidelines.
4. PhonePe and other wallets: 2-3 business days post refund initiation.The items shall not be eligible for a return under the following circumstances:
1. If the item has been opened, partially used, or disfigured. The User is strongly advised to check the package carefully at the time of acceptance of products by delivery Agent.
2.If the (item’s / packaging/ box/recipient seal has been tampered with) the User is strongly advised to check the package carefully at the time of acceptance of products by the User from the User’s Agent and it is emphasized that the User should not accept the order if the package appears to have tampered/seal broken.
3 . If it is mentioned on the product the item is non-returnable.
4. If the return the window for any or all items in order has expired/out of stock.
5. Any accessories supplied with the item are missing. and the customer can cancel the order for the product before shipping the orders. Once shipped cannot be canceled.
6. If the item does not have the original serial number / UPC number/barcode affixed, which was present at the time of acceptance of products by the User from the User’s Agent.
7 Any damage/defect which is not covered under the manufacturer's warranty.
8.If the box packing and Bill is missing.
9. If the item is damaged due to use or unsealed.
10. Type of products those under come from non -refundable
Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet-Wipes and dry tissues.Food and Nutrition Health Drinks, Health Supplements
Healthcare Devices Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical equipment,
Sexual Wellness, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Injections, Vaccines, Pen fills, and any other Product, requiring cold storage, or medicines that fall under the category of special medicines. and other Item's related to baby care, food & nutrition, health drinks, healthcare, and sexual wellness, Attar and fragrance stick (agarbatti) note- All products are non-refundable except allopathy prescribed medicines.
11.MRP mentioned at the time of return is without discount and the total amount to be refunded listed is an estimate. The total amount paid by you for the medicine(s) will be refunded once picked up is completed and verified by the third-party licensed Retail Pharmacies and Cosmetic companies. Return and Refund Policy forms an integral part of our company and the Users are requested to carefully read terms as given. Violate any applicable website laws or regulations for the time being in a force within or outside India is under violates the Terms.
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