Damaged or incorrect item
Keep the outer packaging, invoice and product images and contact support promptly with the order number and evidence.
ORDER SUPPORT
Returns, Cancellations & Refunds
Eligibility can depend on product category, seller policy, seal condition, damage, expiry, shipping error and applicable law.
Health and personal-care products
Opened, used, temperature-sensitive or hygiene-sensitive items may have restricted return eligibility where permitted by applicable law.
Cancellation
A cancellation may be possible before dispatch. Once shipped, return/refund rules depend on the order status and product category.
Refund processing
Approved refunds should be returned through the applicable payment or settlement method after marketplace verification.
SRSHERBAL MARKETPLACE
Continue to the marketplace
Explore approved products, traditional herbs and verified marketplace workflows.